Returns Policy
We hope you love your new Snēk product but if for some reason you are not 100% satisfied, we accept returns on unused product within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. We want to make sure your gear is fitting properly and functioning the way you'd expect with as little hassle as possible. Any product you return must be in the same condition you received it and in the original packaging. Original proof of purchase is required.
Return fees:
- Free returns on orders $50+
- $5 return fee for orders less than $50
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted & Final Sale items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in the original product packaging
- Returned items must have no visible signs of wear or use
- Orders $50+ qualify for free returns, orders under $50 are subject to a $5 return fee
To initiate a return please visit: https://snekcycling.returnscenter.com/
You will be prompted to complete the following steps:
- Provide your order number and email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
Additional Information:
- Returns, exchanges, and refunds are processed 3 to 5 days after receiving them.
- Returns shipments are free for US orders $50+. International orders and U.S. orders under $50 must pay for return shipping.
If you have any further questions, please don't hesitate to contact us at support@snekcycling.com